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Executive Leadership
Eric Howell, MD, MHM - Chief Executive Officer
Dr. Eric E. Howell, MD, MHM is the CEO of the Society of Hospital Medicine.
Prior to his role as SHM CEO in July of 2020, Dr. Howell was faculty at the Johns Hopkins University, School of Medicine for twenty years. At Johns Hopkins, he held the rank of Professor of Medicine and at the time of his departure held numerous leadership titles including Chief of the Division of Hospital Medicine at Johns Hopkins Bayview, Section Chief for Hospital Medicine at Johns Hopkins Community Physicians, Vice-Chair for Inpatient Quality at Johns Hopkins Bayview, and Co-Chair of the Associate Professors Promotion Committee for the School of Medicine.
Dr. Howell trained for his Electrical Engineering Degree at the University of Maryland at College Park in 1992 and received his MD degree from the University of Maryland School of Medicine in 1996. He completed Internal Medicine residency at Johns Hopkins Bayview where he spent an additional year as Chief Resident. Upon completing residency in 2000, Dr. Howell remained at the Johns Hopkins University School of Medicine for twenty years, becoming Professor of Medicine in 2016.
During his tenure at Johns Hopkins, Dr. Howell received numerous awards and accolades inside and outside of the University. These include the Johns Hopkins “Professor’s Award for Excellence in Teaching”, the Society of Hospital Medicine’s Award for Excellence in Teaching, and the Johns Hopkins Bayview Armstrong Award for Excellence in Quality and Safety. For his recognition as a clinician of excellence, Johns Hopkins inducted Dr. Howell in the Johns Hopkins Miller-Coulson Academy of Clinical Excellence in 2010. For his numerous contributions to hospital medicine, both inside and outside of SHM, Dr. Howell was selected as a Master of Hospital Medicine by SHM in 2016.
Since 2000 Dr. Howell’s professional home has been the Society of Hospital Medicine. Prior to becoming CEO, his contributions as an SHM member include the Leadership Academies where he has played important roles since the inception, including developing the Academies in 2004, faculty since inception, and most recently as Course Director. Dr. Howell was on the Board of Directors from 2009-2015 and served as Board President. Dr. Howell helped build SHM’s Center for Quality Improvement where he helped garner millions of dollars in funding and provided clinical expertise. From 2018-2020, Eric Howell was the Chief Operating Officer for SHM, while maintaining full-time faculty roles at Johns Hopkins.
Joshua Boswell, JD - Chief Legal Officer
Year I started at SHM: 2010
My role at SHM: I oversee the strategic development, implementation and administration of SHM’s government relations goals. Major elements of this position include directing committee functions, volunteer and professional advocacy efforts; and managing activities related to the development, implementation and budgeting of SHM’s government relations efforts. As General Counsel, I also support the overall legal needs of SHM.
Prior to joining SHM, I served on the staff of a Pennsylvania State Senator, worked in private practice as an associate attorney and served in the United States Army. Josh earned a BA in Political Science from the University of Pittsburgh and his JD from Ohio Northern University.
What I like most about my job: Working directly with our members on issues that are important to them. I learn something new every day.
Fun fact: I’m the proud father of 3 girls. The two youngest are twins.
Tommy George - Chief Operating Officer
Year I started at SHM: 2017
My role at SHM: With more than 20 years of experience in supporting technology, I have managed IT globally in both for-profit and not-for-profit environments, supporting offices in the US, Switzerland, and Japan for association management organizations. I’m very passionate about technology and enjoy the challenge of finding ways to leverage it to advance and streamline business processes. Over the years, I have achieved many certifications in technology, including Project Management Professional (PMP), Networking, Systems, and Security.
What I like most about my job: Having spent the first half of my career in the USAF (retired), I learned to embrace change and adjust to new opportunities day to day. SHM is constantly evolving to meet the changing needs of its members, and the opportunity to be a part of that with the SHM team is very exciting. I look forward to learning, growing with and embracing the SHM culture.
Fun fact: I’m a sports fanatic and love to play any sport at any time. In bowling, I’ve rolled a perfect game. In baseball, I was a walk-on tryout for the Atlanta Braves many years ago. Golf is my current endeavor with no hole-in-one yet, but I will keep trying!
Jenna Goldstein - Chief of Staff
Year I started at SHM: 2012
My role at SHM: In my role, I oversee operations, strategic planning and business development for The Center. Prior to joining SHM, I was a management consultant supporting clients at the National Institutes of Health and the Veteran’s Administration. I hold a Master’s Degree in International Development from the Heller School of Social Policy at Brandeis University and a Bachelor’s Degree in Political Science from the University of Miami.
What I like most about my job: I enjoy working with hospitalists who are passionate about improving patient outcomes.
Fun fact: When not at work, I am spending time at home with my two dogs.
Nick Marzano, MEd, CAE - Chief of Strategy
Year I started at SHM: 2011
My role at SHM: As Chief of Strategy I serve as consultant and facilitator to the executive team on operational strategy, and work with CEO and leadership to engage board in strategic thinking and planning. I am also responsible for the strategy, execution, and success of SHM’s continuing medical education program. I earned my Masters in Education from Penn State and have over fifteen years of experience in curriculum and instruction.
What I like most about my job: The collaborative nature of the work, inside and outside the office. I love working with our committee volunteers and subject matter experts. They are incredibly talented and passionate about moving the specialty forward. Inside SHM’s walls, it’s great to work with so many “doers” who put member needs first and look beyond department walls for innovative solutions.
Fun fact: I’m learning to play the mandolin as part of my 50-point plan to becoming an old Italian grandpa.
Marc Povell - Associate Chief Of Operations
Year I started at SHM: 2019
My role at SHM: In my role, I am responsible for leading the Membership Department in strategic oversight of membership-related programming and priorities. I oversee all membership acquisition, engagement and retention efforts while also working closely with my team to manage chapter programming, special interest groups (SIGs) and organizational committees. I earned my BA in Art with a concentration in Graphic Design from Virginia Tech and earned an MA in Education and Human Development-Counseling from George Washington University. Throughout the past almost twenty years, I have served in a variety of membership and chapter-related roles for a variety of membership associations in the Washington, DC area. Most recently, I served as Director of Membership for the American Association for Justice.
What I like most about my job: Working closely with SHM members and member-volunteers who are passionate about their profession and SHM’s mission inspires and excites me. It is great going to work each day knowing that I am helping to grow a profession of caring individuals looking to make the world a better place.
Fun fact: I was certified as a PADI Open Water SCUBA Diver in Roatan, Honduras, which is home to the second-largest barrier reef in the world. I have also gone diving on the Great Barrier Reef in Australia, off the islands of Fiji and several islands in the Caribbean. I also generally love to travel and have been to 39 of the 50 states. Some of my international highlights have been visiting the Taj Mahal in India, Uluru (Ayer’s Rock) in Australia and Machu Picchu in Peru. Finally, I am also a huge Virginia Tech Hokies fan. If it’s a Saturday in the fall, I’m probably wearing maroon and orange, while focused on a Virginia Tech football game.
Sales and Business Development
Jenna Goldstein - Chief of Staff
Year I started at SHM: 2012
My role at SHM: In my role, I oversee operations, strategic planning and business development for The Center. Prior to joining SHM, I was a management consultant supporting clients at the National Institutes of Health and the Veteran’s Administration. I hold a Master’s Degree in International Development from the Heller School of Social Policy at Brandeis University and a Bachelor’s Degree in Political Science from the University of Miami.
What I like most about my job: I enjoy working with hospitalists who are passionate about improving patient outcomes.
Fun fact: When not at work, I am spending time at home with my two dogs.
Jennifer Sanchez - Director of Marketing, Sales, and Development
Year I started at SHM: 2020
My role at SHM: I am responsible for all aspects of SHM’s marketing program and lead our talented marketing team to develop and share the SHM story with our audiences. I advise executive leadership on the internal and external effectiveness of our marketing plans and when necessary, my team and I adapt and adjust our messages and delivery to best meet our goals. I was most recently the Director of Brand Marketing and Corporate Communications for Best Western International, and have served in marketing leadership roles for Please Touch Museum in Philadelphia and the Phoenix-based PR firm Urias Communications. I graduated from Western Connecticut State University with a Bachelor of Science in Marketing.
What I like most about my job: I love collaborating with my team and across all levels of the organization to tell the story of who we are as SHM and why we are passionate about what we do. Being in a leadership position where I am able to help my staff grow in their careers, just as my mentors did for me, is incredibly fulfilling.
Fun fact: You can keep Seinfeld – I’m all in for Curb Your Enthusiasm.
Amanda McGill - Business Development Specialist
Year I started at SHM: 2024
My role at SHM: As SHM’s Business Development Specialist, I work with the Business Development team to cultivate relationships, ensure partner engagement, and identify business opportunities for SHM to meet organizational goals. Before joining SHM, I was the Development and Marketing Manager for Bucks County Housing Group and worked in grant writing and copywriting-focused roles. I graduated Cum Laude from Temple University with a Bachelor of Arts in English and Environmental Studies.
What I like most about my job: I love engaging with partners to bring them into SHM’s mission and working with the kind and talented team here.
Fun fact: I climbed windmills in Denmark and Germany as part of a Renewable Energy class!
Communications
Brett Radler - Director of Communications
Year I started at SHM: 2015
My role at SHM: At SHM, I develop and oversee the organization’s communications strategy across all channels, including public and media relations, digital media and SHM’s portfolio of publications: The Hospitalist, the Journal of Hospital Medicine and The Hospital Leader blog. Along with the Communications team, I collaborate with staff and members to craft and disseminate key messages to tell the story of hospitalists and hospital medicine to a variety of audiences. I graduated from Rutgers University in New Brunswick, NJ with a Bachelor’s Degree in Communication.
What I like most about my job: Aside from working with some of the most energetic, motivated and talented people I have ever met, I love seeing my work translate into success for SHM and its members – all while helping to raise the profile of the work hospitalists are doing to the healthcare community and general public. I also enjoy meeting and interacting with our inspiring, brilliant members in the process.
Fun fact: I moonlight as the evening on-air host at a popular music radio station in Central New Jersey; it has earned me the unofficial title of “The Voice of SHM!”
Kristen Coar - Social Media & Content Specialist
Year I started at SHM: 2022
My role at SHM: Social Media and Content Specialist
What I like most about my job: I am new to SHM and everyone has been so welcoming! My favorite part so far is the sense comradery across all of the teams and encouragement to ask questions. I am excited to start developing content and highlighting all Hospitalists for their hard work.
Fun fact: I am running the Philadelphia Distance Run half marathon and the Philadelphia Marathon this year!
Education
Jan Bowman - Director of Education
Year I started at SHM: 2012
My role at SHM: I manage our online Learning Portal and work as the staff liaison for the Research, Innovations, and Vignettes (RIV) Scientific Abstract Competition. I have been working in the field of eLearning for over 15 years and really enjoy the blend of technology and design.
What I like most about my job: Finding solutions to problems that pop up – it’s like solving a puzzle.
Fun fact: Outside of the office, I am a potter and screen printer.
Sylvia DeSantis, Associate Director, Education
Year I started at SHM: 2021
My role at SHM: As Associate Director of the Education Team, my primary responsibilities lie in overseeing SHM’s national accreditation status. I hold a Master’s in English/Women’s Studies from VA Tech and have over 25 years’ experience in the development and delivery of online learning. This experience aids me in my work with physician subject experts with whom I create innovative and cogent eLearning products.
What I like most about my job: As a lifelong academic, I really appreciate SHM’s commitment to educational quality, not just in product but also in process. Peopled with the most committed talent, from employees to volunteers, faculty to subject matter experts, the SHM team works collaboratively to advance the state of the art in hospital medicine, and I’m excited to be a part of this mindset.
Fun fact: I’m a drummer, and in 2019 met one of my total grunge idols. I was neither calm nor cool.
Mary Gomez - Education Project Manager
Year I started at SHM: 2019
My role at SHM: As a member of the Education team, my main priority is building out the SHM Consults and working on the administrative end on SHM’s Learning Portal. I am also here to answer members’ questions about the platform, whether it is by phone or email. My last role was at U.S. Vision, where I maintained the company’s e-learning platform for their retail associates and created/distributed communications internally and externally. I attended Rutgers University-New Brunswick, where I earned my B.A. in English and minor in Education.
What I like most about my job: I loved collaborating with people who are dedicated to making a difference! I know that when I enter the office, I am working for an organization where my projects and responsibilities have a purpose and will help others.
Fun fact: I am a runner! I participate in races all year round, from holiday-themed 5ks to marathons. Philadelphia holds a special place in my heart – not only do I get to work in the “City of Brotherly Love,” but I ran my first marathon here!
Peter St. Michael - Education Project Manager
Year I started at SHM: 2023
My role at SHM: As Education Project Manager, I am and responsible for managing SHM’s Digital Learning library, ensuring that all of our courses are available and accessible to members. I also assist and support in multiple projects across the Education Team.
What I like most about my job: Knowing that my work supports hospitalists and healers across the country.
Fun fact: One of my hobbies is solving exotic Rubik’s cubes. The most difficult cube I’ve solved was a 13x13x13 Rubik’s cube.
Finance
Tara Watson - Vice President of Finance
Vice President of Finance
Year I started at SHM: 2010
My role at SHM: As Vice President of Finance, I perform the closing of the monthly results, budget variances and preparation of financial analysis. Prior to joining SHM, I was a Client Accounting Manager at Vox Medica, a healthcare Marketing Agency in Philadelphia. I earned my BA in Communications at Rowan University.
Marlene Scully - Staff Accountant
Staff Accountant
Year I started at SHM: 2014
My role at SHM: I am responsible for all accounts payable and receivable for the Society of Hospital Medicine. I also contribute to month-end close and daily cash reconciliation. I have previously worked as a substitute elementary teacher for 6 years.
What I like most about my job: I enjoy the fact that I get to work with every single department on a regular basis.
Fun fact: I currently serve as the vice president of a competitive youth cheerleading organization; I have also been coaching for 7 years, winning numerous national titles. I live in New Jersey with my husband and three children.
Monique Williams - Accounting Coordinator
Accounting Coordinator
Year I started at SHM: 2021
My role at SHM: I provide financial administrative and clerical support to the organization within the accounting department. I am responsible for all incoming invoices that require payment to be made. As well as tracking budget expenses, vendor relationships, data entry, and analyzing financial information.
What I like most about my job: I love the relaxed and productive atmosphere at SHM. I also enjoy the versatility of being able to do a variety of tasks.
Fun fact: I’m a melomaniac! I love audiobooks, podcasts, and most of all music.
Government Relations
Joshua Boswell, JD - Chief Legal Officer
Year I started at SHM: 2010
My role at SHM: I oversee the strategic development, implementation and administration of SHM’s government relations goals. Major elements of this position include directing committee functions, volunteer and professional advocacy efforts; and managing activities related to the development, implementation and budgeting of SHM’s government relations efforts. As General Counsel, I also support the overall legal needs of SHM.
Prior to joining SHM, I served on the staff of a Pennsylvania State Senator, worked in private practice as an associate attorney and served in the United States Army. Josh earned a BA in Political Science from the University of Pittsburgh and his JD from Ohio Northern University.
What I like most about my job: Working directly with our members on issues that are important to them. I learn something new every day.
Fun fact: I’m the proud father of 3 girls. The two youngest are twins.
Joshua Lapps - Director of Policy and Practice Management
Year I started at SHM: 2012
My role at SHM: I work on federal healthcare policy for SHM, particularly on pay-for-performance and quality measurement programs under Medicare. Prior to my work at SHM, I worked with nonprofit and community organizations on issues of health and health access and participated in health policy and community-based research. I have a BS in Bioethics from Dickinson College and an MA in Health Advocacy from Sarah Lawrence College.
What I like most about my job: Being able to collaborate with many different people and organizations both inside and outside SHM.
Fun fact: I accidentally stumbled across a French presidential campaign rally in Paris and it was one of the most insightful experiences I’ve ever had.
Human Resources
Joi Seabrooks, PHR - VP of Diversity Equity and Inclusion and Human Resources
Year I started at SHM: 2006
My role at SHM: I am responsible for all aspects of human resources at SHM, including employee relations, benefits management, recruitment, retention and training, and development. I am a member of the Society of Human Resources Management and received my Master Certification in Human Resources Management in 2010 from Villanova University. In 2011, I earned my Professional in Human Resources Certification from the HR Certification Institute.
What I like most about my job: Working with the great employees at SHM.
Fun fact: I love being a mom to my daughter and my doggie daughter.
Information Technology
Tommy George - Chief Operating Officer
Year I started at SHM: 2017
My role at SHM: With more than 20 years of experience in supporting technology, I have managed IT globally in both for-profit and not-for-profit environments, supporting offices in the US, Switzerland, and Japan for association management organizations. I’m very passionate about technology and enjoy the challenge of finding ways to leverage it to advance and streamline business processes. Over the years, I have achieved many certifications in technology, including Project Management Professional (PMP), Networking, Systems, and Security.
What I like most about my job: Having spent the first half of my career in the USAF (retired), I learned to embrace change and adjust to new opportunities day to day. SHM is constantly evolving to meet the changing needs of its members, and the opportunity to be a part of that with the SHM team is very exciting. I look forward to learning, growing with and embracing the SHM culture.
Fun fact: I’m a sports fanatic and love to play any sport at any time. In bowling, I’ve rolled a perfect game. In baseball, I was a walk-on tryout for the Atlanta Braves many years ago. Golf is my current endeavor with no hole-in-one yet, but I will keep trying!
Dan Chung, PMP, SMC - Director of Information Technology
Year I started at SHM: 2009
My role at SHM: I oversee the web development and IT infrastructure, working with the team to provide support for company wide web and multimedia projects, including custom application development, website integration, and conference app development. I am also responsible for general maintenance and quality assurance of the SHM websites and co-manage the day-to-day IT operations.
Prior to SHM, I worked as a freelance designer for various companies. I earned my Bachelor of Arts in Digital Media at Temple University and have been a member of the Project Management Institute (PMI) and certified Project Management Professional (PMP) since 2015; in spring of 2018 acquired the Scrum Master Certified (SMC) designation. I am actively pursuing a Certified Lean Six Sigma Black Belt designation.
What I like most about my job: I enjoy having the freedom to try out new things and be around such a high-energy group of colleagues that I often call work family.
Fun fact: I spend most of my weekends on open roads as a cyclist. My favorite getaway city is Toronto, Canada.
Jake Persofsky - Enterprise Application Architect
Year I started at SHM: 2017
My role at SHM: I am responsible for building and maintaining websites and web-based functionality. I also assist with IT operations.
Prior to SHM, I was an independent consultant for many years providing IT solutions to small and medium-sized businesses.
What I like most about my job: I get interesting challenges on a pretty regular basis and get to propose and implement the solutions.
Fun fact: I have been a professional keyboardist for most of my adult life and toured in the United States, Europe and Australia.
Heidi Bischoff - Senior Data Architect
Year I started at SHM: 2015
My role at SHM: In my position with the IT department I work on a variety of projects that support programs and initiatives across the organization. I had a lead role in SHM’s migration to an industry-leading AMS product and I continue to collaborate on could-based and on-premise solutions for our organization. My responsibilities include comprehensive reporting and analysis, maintaining key applications and customizations, and providing support and recommendations for SHM’s strategic goals.
Prior to my work at SHM, I have worked in IT in a range of organizational settings, from small non-profits and for-profits to a large university.
What I like most about my job: I find the people who work at SHM to be incredibly smart, kind, collaborative, and passionate about supporting the mission of SHM to promote the field and improve patient outcomes. It is very rewarding to be a part of such a positive and innovative team.
Fun fact: I love spending time with family and friends; and whether I’m walking the dog, camping with my kids, or running in the park, I am happiest when I am outdoors.
Marikay Brown - Senior Manager Facilities/Desktop Services
Year I started at SHM: 2004
My role at SHM: As SHM’s Office Manager, I work with both HR and the IT Department to ensure everything in the office runs smoothly. I also oversee all facilities-related projects. This past year, I managed the construction of a new conference room and am currently involved in a telecommunications upgrade.
What I like most about my job: I enjoy working with vendors and staff to create a safe and positive office environment.
Fun fact: I love spending my free time with family and friends, cooking on Sundays and watching football – especially the Philadelphia Eagles! E-A-G-L-E-S!!!
Avi Silverberg - Senior Desktop Support Engineer
Year I started at SHM: 2022
My role at SHM: I’m an IT veteran of 20+ years. I got my feet wet while working as an IT consultant/tech for one of the most successful brick and mortar IT service providers to come from Philadelphia. In 2011, I moved into the corporate IT world and have since provided support for the Healthcare/Mobile Radiology, Law, Real Estate, and Financial fields.
At The Society of Hospital Medicine, I make sure that our members and staff have top notch technical support which in turn helps to enhance treatments and outcomes for those that need the care that Hospitalists provide on a daily basis.
What I like most about my job: Every aspect of it. SHM is a wonderful organization from top to bottom. From its core values, to my user base, to my team, this is the place that I call my professional family and home.
Fun fact: I’m a trivia junkie. I enjoy geography, astronomy, and biology. I’m a proud dad and my son Logan is my little goofball and the light of my life!
Kyle Dolphin - Web Operations Specialist
Year I started at SHM: 2024
My role at SHM: I am responsible for ensuring the creation, maintaining, and updating of websites and web-based functionality across SHM’s digital platforms. My position also allows me to work collaboritavely across the IT and Marketing departments, in order to assist in any web-related projects. Prior to SHM, I was a student at Drexel University studying User Experience and Interaction Design, which is where I got the chance to intern at SHM throughout the second half of 2023.
What I like most about my job: Many tasks and issues have really unique solutions, which makes the day-to-day really interesting because the work never becomes monotonous. Since it's always changing, I am forced to keep up with the industry, which keeps me interested.
Fun fact: I pole vaulted through high school and secured a personal best of 11 feet, which I was and still am very proud of. Aside from this, I have grown to enjoy breaking-down and analyzing TV and film. My favorite story of all time, and it will never be close, is One Piece. Yes, it is real.
Marketing
Jennifer Sanchez - Director of Marketing, Sales, and Development
Year I started at SHM: 2020
My role at SHM: I am responsible for all aspects of SHM’s marketing program and lead our talented marketing team to develop and share the SHM story with our audiences. I advise executive leadership on the internal and external effectiveness of our marketing plans and when necessary, my team and I adapt and adjust our messages and delivery to best meet our goals. I was most recently the Director of Brand Marketing and Corporate Communications for Best Western International, and have served in marketing leadership roles for Please Touch Museum in Philadelphia and the Phoenix-based PR firm Urias Communications. I graduated from Western Connecticut State University with a Bachelor of Science in Marketing.
What I like most about my job: I love collaborating with my team and across all levels of the organization to tell the story of who we are as SHM and why we are passionate about what we do. Being in a leadership position where I am able to help my staff grow in their careers, just as my mentors did for me, is incredibly fulfilling.
Fun fact: You can keep Seinfeld – I’m all in for Curb Your Enthusiasm.
Kimberly Schonberger - Brand Marketing and Project Management Strategist
Year I started at SHM: 2013
My role at SHM: I provide day-to-day leadership in the development of strategy, tactical plans and program evaluation for SHM’s Center for Quality Improvement, Practice Management and Advocacy portfolios. I also help oversee the marketing strategy for our membership. Prior to SHM, I worked as a Senior Marketing Manager for several years at a medical publication company, Wolters Kluwer Health and spent a few years in legal publications for LRP. I earned my Bachelor of Science in Marketing from Pennsylvania State University.
What I like most about my job: The team and staff that I work with on a daily basis as well as knowing what I am doing is ultimately improving the quality of healthcare for the hospitalized patient.
Fun fact: I am a closet Disney fan (guess not anymore). I enjoy spending vacations with my family on Disney cruises or in Disney World.
Dana Greene - Content & Marketing Strategist
Year I started at SHM: 2017
My role at SHM: I joined SHM’s Marketing and Communications team to help retain and grow membership. I’ve worked as a marketer for consumer and medical publishing companies for most of my career. My last role was at Hearst Magazines, where I managed retention efforts as a Customer Relationship Manager. I attended Hampton University as an undergraduate, earning a B.A. in English Arts and later studied at The New School where I earned an M.A. in Media Studies.
What I like most about my job: I work on a truly remarkable team where all ideas are welcomed and everyone searches for solutions when challenges arise.
Fun fact: I’m a media junkie. I love podcasts and documentaries and have even tried to make both with varying degrees of success.
Bridget Bagnell - Marketing Specialist
Year I started at SHM: 2021
My role at SHM: As the Marketing Specialist at SHM, I work with the Marketing department and other internal departments to increase membership acquisition, retention, and engagement. I also assist with creating and enhancing marketing efforts. Prior to joining SHM, I was the Marketing Specialist for a Contract Development and Manufacturing Organization (CDMO) in Northeast Philadelphia where I planned & executed all marketing initiatives while supporting the Business Development team. I attended West Chester University where I earned a B.S. in Marketing.
What I like most about my job: The people that I work with at SHM. It is rewarding to collaborate and work closely with people who also want to work towards the same goal of improving hospital medicine.
Fun fact: In my free time, I love to practice yoga and travel. I also volunteer with the American Marketing Association (Philadelphia Chapter) on the Programming Committee.
Jackie Fickner - Marketing Traffic Specialist
Year I started at SHM: 2019
My role at SHM: My role is to oversee the team’s project management and work closely with the design staff on trafficking projects, completing marketing administrative projects, obtaining quotes from vendors for printing and promotional orders, helping with the creation of emails and coordinating promotional materials for external meetings.
What I like most about my job: I love that everyone shares the same vision and is dedicated to the mission of SHM.
Fun fact: I was born at a bus stop (in an ambulance).
Mariam Talakhadze - Digital Marketing and Email Automation Specialist
Year I started at SHM: 2019
My role at SHM: I work with the Marketing team in managing and improving our emails, paid media, and web while utilizing new technology, research, and the data available to deliver content our members are interested in. I also help create videos where we spotlight SHM members or events on our social media channels. While working at SHM as an intern, I attended Drexel University and graduated in 2021 with a BSBA in Marketing and a minor in Psychology.
What I like most about my job: I'm constantly learning new things, even after being here for many years! It's easy when you have a talented team but your side. I love when we put our creative minds together and come up with innovative ideas and solutions. I've never met a group of people so dedicated and skilled!
Fun fact: I can play six musical instruments ... can't play them well, but practice makes perfect!
Indigo Andrews - Graphic Designer
Year I started at SHM: 2022
My role at SHM: Graphic Designer
What I like most about my job: I love working with the team of incredibly kind and talented individuals here. SHM fosters a community of collaboration, allowing me to use my analytical and design forward thinking to the best of my ability while working collectively to improve hospital medicine.
Fun fact: I’m also a full-time artist – I spend most of my days away from work painting or creating for the community!
Meetings
Jade Myers - Director of Meetings
Year I started at SHM: 2010
My role at SHM: I am responsible for the management of the Academic Hospitalist Academy (AHA) and the Quality and Safety Educators Academy (QSEA). I also manage the logistics for Pediatric Hospital Medicine (PHM) on SHM’s host years, and provide logistical support to our annual conference, overseeing its associated pre-courses and strategizing our onsite presence through event signage. While my expertise is in logistical management, I also have the privilege of working with both staff and volunteer leaders to prioritize the needs of our academic constituency. Prior to joining SHM, I was employed by Seraphin Gallery, while earning by Bachelor of Science at Drexel University’s Westphal College of Media Arts and Design.
What I like most about my job: : I love working with such impassioned staff and volunteers, and knowing that each project is an important cog in the movement of hospital medicine.
Fun fact: I enjoy travelling around the world but I am an aviophobe. It is a goal of mine to learn more about flying in an effort to curb the fear!
Brittany Evans - Associate Director of Meetings
Year I started at SHM: 2014
My role at SHM: In my role, I manage the faculty and development of content for SHM’s Annual Conference. I work with the Annual Conference Committee to select diverse influential speakers as well as choose significant topics for our didactic, workshop and pre-course sessions. In preparation, I also collaborate with internal SHM departments to ensure the conference is marketed appropriately while finding new features to offer.
I attended York College of Pennsylvania where I earned my BA in Mass Communications with a minor in Speech Communications. Prior to working for SHM, I was a Key Account Executive in the Advertising department for Gannett.
What I like most about my job: I love seeing 12 months of planning come to life at the Annual Conference and finally getting to meet the speakers and committee members that I have been telecommunicating with all year. Overall, the Annual Conference brings reassurance that what I do is not only necessary and important for our members but it is appreciated.
Fun fact: I love to cook, read food blogs and watch all food network shows! Basically I am a huge foodie.
Samantha Regosch - Senior Meetings Manager
Year I started at SHM: originally 2013 with a 5+ year stint outside of SHM (2018-2023), restarting in 2023.
My role at SHM: I will be coordinating the logistics for many of the live events that SHM hosts including PHM during host years, as well as events at Converge. Prior to re-joining SHM, I was an Account Executive for Shepard Exposition Services, working on 12 – 15 small to large-scale conventions, expos, and events each year.
What I like most about my job: Working with passionate colleagues, both staff and volunteers, to advance hospital medicine education through live meetings. I love that the work I’ll be doing has a direct impact on the experience of hospital medicine practitioners at SHM live events.
Fun fact: I love building Lego sets, specifically Disney or Star Wars sets!
Hayleigh Scott - Manager, Meetings
Year I started at SHM: 2017
My role at SHM: I manage the Converge speaker management system, Converge content submission portal, as well as assist in the management of content and faculty for Converge. I oversee Converge Advanced Learning Courses including managing faculty and facilitators, content materials, and equipment acquisition. Additionally, I manage the content and faculty for the Pediatric Hospital Medicine conference, lead the development of all mobile apps for SHM conferences, as well as maintain relationships with external vendors. Before my time at SHM, I worked as an elementary educator in Philadelphia.
I have volunteer experience with THON at Penn State, medical missions in the Dominican Republic and local groups for cancer research and development.
I earned my Bachelor of Science degree in Childhood and Early Adolescent Education from Penn State University.
What I like most about my job: I love working alongside my dedicated team to produce both educational and memorable conferences for all our volunteers, members, and attendees.
Fun fact: After finishing my SHM workday, I spend my nights teaching a variety of dance styles to 2–6-year-olds.
Mariah Davis - Meetings Support Coordinator
Year I started at SHM: 2017
My role at SHM: I’m working to support the Meetings team with anything they need, including registrations and answering member communications. Before SHM, I worked as a Membership Representative with Fernley & Fernley. I received my Bachelor’s degree in Communication Studies from West Chester University.
What I like most about my job: It’s a job where I get to see something actually happen as the end result of my daily job, which is satisfying.
Fun fact: I own a chinchilla.
Membership
Marc Povell - Director, Membership
Year I started at SHM: 2019
My role at SHM: In my role, I am responsible for leading the Membership Department in strategic oversight of membership-related programming and priorities. I oversee all membership acquisition, engagement and retention efforts while also working closely with my team to manage chapter programming, special interest groups (SIGs) and organizational committees. I earned my BA in Art with a concentration in Graphic Design from Virginia Tech and earned an MA in Education and Human Development-Counseling from George Washington University. Throughout the past almost twenty years, I have served in a variety of membership and chapter-related roles for a variety of membership associations in the Washington, DC area. Most recently, I served as Director of Membership for the American Association for Justice.
What I like most about my job: Working closely with SHM members and member-volunteers who are passionate about their profession and SHM’s mission inspires and excites me. It is great going to work each day knowing that I am helping to grow a profession of caring individuals looking to make the world a better place.
Fun fact: I was certified as a PADI Open Water SCUBA Diver in Roatan, Honduras, which is home to the second-largest barrier reef in the world. I have also gone diving on the Great Barrier Reef in Australia, off the islands of Fiji and several islands in the Caribbean. I also generally love to travel and have been to 39 of the 50 states. Some of my international highlights have been visiting the Taj Mahal in India, Uluru (Ayer’s Rock) in Australia and Machu Picchu in Peru. Finally, I am also a huge Virginia Tech Hokies fan. If it’s a Saturday in the fall, I’m probably wearing maroon and orange, while focused on a Virginia Tech football game.
Lisa Kroll - Associate Director, Member and Volunteer Engagement
Year I started at SHM: 2014
My role at SHM: I oversee all aspects of member engagement including SHM’s chapter program, special interest groups, volunteer engagement opportunities, and the Hospital Medicine Exchange (HMX). I am actively pursuing a Certified Association Executive (CAE) designation. Prior to SHM, I served as an Associate Director with Fernley & Fernley, Inc., working with both professional and trade associations for several years. I received my B.S. in Business Administration from John L. Grove College of Business at Shippensburg University.
What I like most about my job: It’s inspiring to be surrounded by passionate colleagues, volunteer leaders, and members each day that have a true dedication to moving the specialty forward.
Fun fact: I love spending time and getting outside with my two boys (only 14 months apart!) and my Mini goldendoodle, Zoey.
Kimberly Russell, CAE - Associate Director, Membership
Year I started at SHM: 2012
My role at SHM: I oversee SHM member recruitment and retention, customer service, and data governance. Before SHM, I worked for a newspaper, a medical publisher, and a handful of retail establishments. I graduated from Rowan University with a BA in Communications and in January of 2022 I earned my CAE designation. I also volunteer with ASAE and its local organization, MASAE.
What I like most about my job: We give our members a place to learn, to gather, and to share their good days and bad with a group who understands the unique challenges of being a hospitalist. And no matter what our role is at SHM, at the end of the day our work results in somebody's loved one having a better experience in a hospital.
Fun fact: I and my husband regularly dress as Marion Ravenwood and her flighty boyfriend Indiana Jones at Walt Disney World's Halloween parties.
Ray Johnson - Manager, Chapters
Year I started at SHM: 2018
My role at SHM: I am responsible for maintaining relationships with all Chapters and providing guidance and support to carry out the SHM mission on the local level. I manage a variety of individual chapter projects through the Chapter Initiative Fund, facilitate annual chapter leadership elections, conduct leadership trainings, and formulate a flow of communication between leaders and other staff members to ensure events are executed successfully. Prior to joining SHM, I worked at an international law firm where I handled the marketing operations at three East Coast offices. I graduated from Drexel University with a Bachelor’s degree in Marketing.
What I like most about my job: The Chapters program is growing and evolving rapidly, and it's exciting to be a part of it.
Fun Fact: I enjoy getting out of the city to go hiking and camping with my dog, Bruce.
Maizie Moran - Chapter Meetings Specialist
Year I started at SHM: 2021
My role at SHM: I am responsible for coordinating and providing administrative support to all tasks associated with chapter events across the country. I am a Temple University graduate with a degree in Tourism & Hospitality Management and a concentration in Event Leadership.
Fun Fact: My favorite activities are skateboarding, bowling, watching Jeopardy and reading cookbooks.
Doreatha Robinson - Manager of Member Relations
Year I started at SHM: 2010
My role at SHM: I own many operational and customer service functions that are foundational to the member experience. Further, I manage essential vendor relationships that facilitate our retention program and handle all group billing, which represents a larger portion of our membership revenue each year.
Prior to joining SHM, I worked as a Senior Member Services Representative at Independence Blue Cross. I have completed courses at Drexel University and have earned an Associate's Degree in Business Administration from the Community College of Philadelphia.
What I like most about my job: I enjoy interacting and providing excellent customer service to our members and vendors.
Kristy Williams - Senior Membership Support Specialist
Year I started at SHM: 2013
My role at SHM: I support the Membership Department on recruitment and retention initiatives, manage member and customer inquiries and process a variety of membership transactions. I am also the manager of the SHM eStore. Prior to joining SHM, I worked for 7+ years in the healthcare industry in different customer and staff support roles. I earned my B.S. in Elementary Education/Early Childhood Development from Temple University.
What I like most about my job: I like the customer interactions and making sure their needs are being met in a timely manner. It feels nice when a customer appreciates you going above and beyond to assist in resolving their issue or get them what they need.
Fun fact: As a teenager, I enjoyed playing classical piano pieces by artists such as Mozart and Johann Sebastian Bach.
Practice Management
Joshua Lapps - Director of Policy and Practice Management
Year I started at SHM: 2012
My role at SHM: I work on federal healthcare policy for SHM, particularly on pay-for-performance and quality measurement programs under Medicare. Prior to my work at SHM, I worked with nonprofit and community organizations on issues of health and health access and participated in health policy and community-based research. I have a BS in Bioethics from Dickinson College and a MA in Health Advocacy from Sarah Lawrence College.
What I like most about my job: Being able to collaborate with many different people and organizations both inside and outside SHM.
Fun fact: I accidentally stumbled across a French presidential campaign rally in Paris and it was one of the most insightful experiences I’ve ever had.
Teresa Caponiti - Practice Management Manager
Year I started at SHM: 2019
My role at SHM: I am responsible for the strategic and day to day management of the Society’s practice management program, which focuses on the business and operational elements of hospital medicine. I work with staff and volunteers to grow the visibility and impact of the Practice Management department, while providing strategic leadership over the future of the department and its projects.
What I like most about my job: I enjoy working with such motivated colleagues and with our members, who are so passionate about the care of their patients. I learn something new every day.
Fun fact: After graduating college, I moved to Prague and taught English for two years. The experience was transformative, and I met my husband while living there.
SHM's Center for Quality Improvement
Jenna Goldstein - Chief of Staff
Year I started at SHM: 2012
My role at SHM: In my role, I oversee operations, strategic planning and business development for The Center. Prior to joining SHM, I was a management consultant supporting clients at the National Institutes of Health and the Veteran’s Administration. I hold a Master’s Degree in International Development from the Heller School of Social Policy at Brandeis University and a Bachelor’s Degree in Political Science from the University of Miami.
What I like most about my job: I enjoy working with hospitalists who are passionate about improving patient outcomes.
Fun fact: When not at work, I am spending time at home with my two dogs.
April Fegley - Senior Project Manager
Year I started at SHM: 2018
My role at SHM: In my role, I collaborate with SHM staff and hospital medicine professionals to help hospitalists drive quality improvement in their institutions. One of the key programs I have worked on includes I-PASS, a mentored implementation program focused on improving patient safety by reducing miscommunication during patient handoffs.
What I like most about my job: Working in SHM’s Center for Quality Improvement really affords me the opportunity to have a tangible impact not only in the work that SHM does but in the work that our members are doing to improve care for hospitalized patients.
Fun fact: I enjoy gardening and beekeeping with my husband and am a self-proclaimed cardboard engineer – I am convinced that I can make just about anything with some decent cardboard and roll of duct tape.
Sara Platt - Project Manager
Year I started at SHM: 2015
My role at SHM: I manage SHM’s Center for Quality Improvement programs on glycemic control to help hospitals track their rates of hyper- and hypoglycemia via internal and external comparative data benchmarking. Our goal is to provide hospitals with the tools and information to improve their glycemic control best practices. I have a Masters in Medical Anthropology from University at Buffalo and Bachelors in Anthropology and Writing from Ithaca College.
What I like most about my job: Getting to work with hospitals and teams from across the country.
Fun fact: I’m an aerialist.